We give two guarantees — delight and quality.

Delight Guarantee

Our Delight Guarantee is simple.

If you and your partner are not absolutely delighted with the quality of your purchase from Ethical Jewellery Australia Pty Ltd we will refund, replace or remodel the item as appropriate. (We do reserve the right to test any Diamonds and Gemstones for substitution. This can take several days — and it’s at our cost.)

If your ring in not the right size, we will resize at no charge.

Quality Guarantee

When it comes to quality, we only deal with reputable  Diamond and Gemstone wholesalers.

All of our gold (white and yellow), silver, palladium and platinum is hallmarked – guaranteeing its purity. By the way, the metal we buy is 100% recycled by environmentally responsible refiners. We have a strong emphasis on environmental issues and choosing responsibly recycled precious metals helps to reduce the impact of mining on the environment.

Recycled does not mean second best however, recycled metal is as pure and useable as any newly mined metal that has been processed for jewellery use. In a similar vein, all our Diamonds and Gemstones come from non-conflict areas and most of them are of a traceable origin.   All traceable diamonds come with documents supporting their origin.