Are we right for you?
Our experience over the past decade or so is that EJA isn’t right for everyone. And we think that’s a good thing.
Trying to be all things to all people usually means compromising and we’d rather not do that.
Why aren’t we right for everyone?
It’s not about the designs or pricing or anything like that. Mostly it’s because EJA works almost exclusively online and not everyone is comfortable with that.
Operating online means we don’t have a physical showroom.
We choose not to have a shopfront because our type of business doesn’t need one. And besides it would add unnecessary overheads that we’d have to pass on to you.
If you’re not comfortable with the idea that you can’t visit somewhere to look at physical examples of our work, then we’re probably not right for you.
Always happy to talk with you
Of course, it doesn’t mean we can’t or won’t meet with you, or that you can’t pick up the phone and talk to us one-on-one. You most certainly can.
But as it turns out, the people who enjoy working with us most are those who are comfortable using email as the main way of communicating.
We’ve found this works especially well for people not in easy reach of a jeweller they have confidence in. Or those who are just plain busy and appreciate being able to communicate with us when it suits them.
We have customers all over Australia
Take a look at our testimonials section. You’ll see we have customers from all over Australia – Melbourne, Sydney, Brisbane, Adelaide, Perth, Darwin and lots of places in between.
Lots and lots of information
Making good decisions is about being informed.
That’s why we’re an open book when it comes to sharing information with you.
Visit our Resources Section
On this site you’ll find information about choosing diamonds and gemstones, precious metals, design ideas, practical considerations and getting the best bang-for-buck. And importantly it’s all freely available to your whether or not you decide to use EJA as your jeweller.
One of the best places to start is by downloading our free Engagement Ring Design Guide.
At over 70 pages, it’s packed with design considerations, ring styles, photographs and information that will answer pretty much all of your questions – and some you didn’t even know you needed to ask.
If you’re in the market for wedding or commitment rings, there’s a Buyer’s Guide for those too.
Ethics – being socially and environmentally responsible
Without jumping up on a soapbox, for those in the know, the jewellery industry supply chain is notorious for environmental damage, workforce exploitation and criminal corruption.
Things look all bright and shiny at the retail end. But there’s a lot that goes on behind the scenes that’s pretty grubby.
We’re here so you don’t inadvertently contribute to the problems that already exist.
What are the issues?
Precious metal mining and processing uses plenty of toxic materials – mostly mercury and cyanide. These often escape into the environment or are carelessly dumped.
Mining itself degrades the local area through habitat destruction and erosion that can have far reaching effects.
Exploitation of workers is common too – and is perhaps a much bigger problem.
In particular, child labour is often used, both in the mining operations and in cutting factories where the keen eyesight and dexterity of a child is highly valued.
Our suppliers are carefully selected
That’s why we take great care in selecting our suppliers. We work hard to ensure our products are as ethically and morally responsible as possible.
We use almost exclusively recycled precious metals – gold, platinum and palladium.
Recycling is responsible and the refiners we use are audited and screen their suppliers to ensure they’re not associated with any criminal or unethical activities.
There are also certified environmental protections in place to ensure recyclers do no harm to the environment.
The supply is plentiful and the quality is the same as newly mined metals.
By the way, when asked, we can offer fair-mined gold. Due to their premium price however, most of our customers opt for recycled metals instead.
We take great care to ensure that all our diamond and gemstone suppliers can verify the sources of their stones. And that they can guarantee no exploitation of labour or money laundering in their production.
And again, to ensure there’s no exploitation and to keep the carbon cost down, all our handmade engagement and wedding rings (and non-ring jewellery) are Australian made. We support local industry whenever possible.
Sound like the right fit for you?
If we sound like the kind of people you’d like to make that special piece of jewellery for you, feel free to drop us an email (preferred) or give us a call on 07 3379 2596