How we guarantee quality

We want you to love your new jewellery. That means we will do everything we can to make sure the design is exactly as you want it before we start the manufacturing process.

If it doesn’t fit properly, we will resize it for free.

In the unlikely event of a fault, we will make it like new again.

It’s that simple.

Quality guaranteed

Reputable Suppliers

We only deal with reputable diamond and gemstone suppliers. Because of that, all of our traceable diamonds are accompanied by documentation (origin certificates and laboratory certificates where applicable).

Likewise, the metal we buy is 100% recycled by environmentally responsible refiners – or is fair-mined in origin.

We have a strong emphasis on environmental issues and choosing responsibly recycled precious metals helps to reduce the impact of mining on the environment. However, recycled does not mean second best. Recycled metal is as pure and usable as any newly mined metal that has been processed for jewellery use.

Furthermore, all of our gold (white, yellow and rose), palladium and platinum is hallmarked, confirming its purity.

Conflict-free and Fair Trade Diamonds and Gemstones

The diamonds and gemstones we offer you are from non-conflict areas and all of them (excluding recycled diamonds and gemstones) are of a traceable origin.

You’ll see that all traceable diamonds come with documents supporting their origin.

We avoid sweatshop labour and will only offer you diamonds and gemstones that have been processed by a workforce free from exploitation.

Handmade locally

Our handmade pieces are hallmarked with the EJA stamp. This confirms that your piece has been handmade in Australia using recycled metal and ethical diamonds or gemstones.

Importantly, we do not sell cast jewellery for reasons explained here. The only not completely handmade rings we offer are die-struck wedding rings sourced from Hoover & Strong (a US-based eco-refiner).

More about diamonds and gemstones

All of the diamonds we offer have been purchased from legitimate rough diamond sources not involved in funding conflict and in compliance with UN resolutions.

Kimberley Process System of Warranties

We hereby guarantee that our diamonds are conflict free based upon personal knowledge and/or written guarantees provided by our suppliers.

Likewise we guarantee that none of our diamonds has been manufactured in breach of UN resolutions 1173, 1176, 1306 and 1343.

Beyond the Kimberley Process

The mined diamonds and gemstones we use are from a known origin and are cut in factories that are compliant with Jeweltree Foundation standards. These standards ensure no child or exploited labour, fair wages and working hours and safe working conditions.

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